A:

To enable you to try our products without risk, we will accept returns for 30 days after you order, and refund the purchase price (not including shipping). Human nature being what it is, we have to impose some conditions, at our discretion. The overall idea is that we don’t mind you trying our gear, in fact that’s the idea. But we don’t want people taking the mickey.

1) Only one refund per customer. This means we will only refund one order (not one item)

2) No refunds for any items we specially order for you (e.g. special power plugs, etc.) or custom build (eg cables in non-standard lengths)

How to Return

Here’s what you need to do:

Contact us via email first to let us know about the item(s) you want to return. DO NOT just send items back to us without contacting us first.

Send the items you want to return back to us. The address is:

Mad Scientist Audio Ltd
15 Garrett Drive
Whalers Gate
New Plymouth 4310
NEW ZEALAND

Be sure to include some details that let us find your order. Typically your name and email should do the trick. If you have the Paypal transaction ID, so much the better. If you did not buy them from us, do not return them as we cannot refund orders we did not sell in the first place.

The item(s) should be posted no later than 30 days after you ordered. We advise you to use a tracking #, as if the post office loses your package (which they do about 3% of the time) then you are in an unfortunate position.

Shipping and returns

A: You should receive an email from with your tracking number after your order has shipped. If you don’t receive it, please first check your junk/spam folder. If you can’t locate, drop us an email and we can resend.

A: Yes. That’s where the special sauce is kept.